Veterok Corporation Return Policy

The following refund policy applies to all products except those stating their own refund policy with the product description:

• Veterok Corporation offers a 30 days return policy on selected items based on manufacturer return policies. For further information not listed, please contact your Veterok Corporation account manager.
  

• Please call 847-366-2666 or e-mail our Returns Department at admin@veterok.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem.
  

• All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
  

• You are responsible for shipping charges on returned items; Veterok Corporation will match your shipping method on your replacement or exchange item (s).
  

• Veterok Corporation strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
  

• If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for Veterok Corporation to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Veterok Corporation immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Veterok Corporation of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Call 847-366-2666 or your Veterok Corporation account manager to arrange for carrier inspection and a pick up of damaged merchandise.
  

• DEFECTIVE returns can be returned directly to Veterok Corporation within 30 days from the invoice date, at Veterok Corporation's discretion for: credit, replacement, exchange or repair.
  

• Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC can ONLY be replaced with the same item. After 10 days, all manufacturers' warranties apply.
  

• NON-DEFECTIVE returns can be accepted directly by Veterok Corporation within 30 days from the invoice date, at Veterok Corporation's discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 0 percent restocking fee.
  

• Due to manufacturers' policies, Veterok Corporation cannot accept returns of the following items for exchange, replacement or credit FOR ANY REASON: (Veterok Corporation exceptions). DEFECTIVE merchandise can be returned for REPAIR ONLY to: Veterok Corporation, the manufacturer direct or any authorized service center in your area. Additional manufacturers may be added to this list as: manufacturer policies change, manufacturer goes out of business or in the case of specially ordered items.
  

• Veterok Corporation reserves the right to authorize product returns beyond 30 days from the invoice date. Original shipping charges are Not refunded on returned items. Customers are responsible for all shipping charges back to Veterok Corporation on returned items, and Veterok Corporation will pay the shipping charges on the replacement or exchange item (s) going back.
  

• Only defective software and DVD movies can be returned to Veterok Corporation. The return must take place within 30 days of invoice date and may only be replaced for the SAME software or DVD movie title. Unopened software may be returned for refund or exchange within 30 days of invoice date. Multiple software licenses cannot be returned for refund or exchange unless first authorized by the manufacturer. Multiple software licenses cannot be returned for refund or exchange unless first authorized by the manufacturer. Multiple licenses may not be returned beyond 10 days for any reason.
  

• Veterok Corporation will accept a cashiers check or money order on all COD orders. Veterok Corporation will accept personal or business checks up to $1,000 at our two showroom locations, subject to verification. Veterok Corporation will accept personal and business checks for prepay orders, but allow 10 business days for clearing.
  

• Credit card charges are processed online after ordering the products and/or services. Time of shipment is less than one week. Veterok Corporation does not apply any surcharge for credit cards.
  

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